Problems staying lit.

Tyler Candle Message Board Suggestions, Comments Concerning Tyler Candles Problems staying lit.

The Old Prague Market
and
Tyler Candle Company

Author

Message

Posted on Friday, January 7, 2005 - 8:47 pm:

I, too, have had problems with a few of my candles staying staying lit. Just yesterday I returned one to my retailer & they happily exchanged it. I also called Tyler candle company about my problem & they were very friendly, non-accusing, & apologitic. I would have to say though, in the years that I have been burning Tyler candles, I have only had this problem with about two of the large jar candles. In the grand sceme on things, that is not bad.

amy

Posted on Wednesday, April 28, 2004 - 8:05 am:

I have had 2 Tyler candles that wouldn't stay lit. One was a votive, but the most recent is a large 3 wick one. The wicks are 1/4 inch long and one of the wicks goes out within one minute of lighting it. I didn't purchase my candle from here, but am very frustrated because I really love the scent (High Maintenance).

Robin

Posted on Saturday, February 21, 2004 - 12:32 am:

I have been burning Tyler candles for over a year. I re-stocked at Christmas and the two new ones I bought will not burn. The wicks will not stay lit! Has anyone else had this happen? I love the way these candles smell and have NEVER had this problem with them before.

boobrandt

Posted on Sunday, February 22, 2004 - 6:53 am:

I've never had this happen. Can you exchange your candles?

Robin

Posted on Tuesday, March 2, 2004 - 12:06 am:

I probably could/should have exchanged them but I loved the scent of them so I have kept trying to make them burn.

Boobrandt
Username: Boobrandt

Registered: 2-2004

Posted on Tuesday, March 2, 2004 - 3:25 am:

Can't you get the same scents? Which ones are they? I would be pretty bummed out if they were discontinued and wouldn't light.....

Praguemarket
Username: Praguemarket

Registered: 2-2004

Posted on Friday, March 5, 2004 - 1:45 am:

Hi Robin,

Sorry for such a late reply--

We personally handle and sell hundreds of Tyler candles and this issue very rarely happens. Normally, all Tyler candle burn properly, but please contact us if you have a problem with candles you have bought from us.

We would also like to pass on this information:

To keep your candles smelling great, burning until all the wax is gone, and enjoying your candles, please remember these few simple steps:

1) Before you light the candle, make sure the wick is only 1/4 inch long. Trim the wick when needed.

2) Do not burn your candles for extended period of time and never leave a burning candle unattended.

3) When putting the candles out, do not blow hard directly into the jar, as the wax is liquified and hot.

Thanks and have a great day!!

Boobrandt
Username: Boobrandt

Registered: 2-2004

Posted on Saturday, March 6, 2004 - 5:42 am:

I was told to put my Tyler candles out by placing the metal lid on top. That is how I have been extinguishing mine.

Admin
Username: Admin

Registered: 2-2004

Posted on Monday, March 8, 2004 - 11:38 am:

Hi Boo,

while I "USED" to put the candles out like that, I don't any more. I believe/think the 'smoke' --when putting the candle out-- eventually goes into the soy wax.

I mean, the smoke has to go somewhere... Right?

And after doing that for a while, the color changed a little 'smoke' color (obviously).

Also, I think it effects the fragrance after a while (more than half the candle). But, its just my opinion. Do you notice any of the "side effects" of putting the lid on extinguish the flame?

Boobrandt
Username: Boobrandt

Registered: 2-2004

Posted on Thursday, March 11, 2004 - 3:01 am:

None that I have noticed. I place the lid on top but I do not screw it on until the candle has cooled. I assume that the smoke still may dissipate into the air but not noticeably so. At this point, I've never burned a Tyler past the halfway point (because I have too many candles!) and so far, I have had no color change or scent change.

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keri

Posted on Sunday, November 21, 2004 - 10:03 am:

Well, at least the lids are in neutral tones but I do agree. For such quality candles they lids are misleading. I do love the jars themselves though and the natural colors of the candles themselves.

kmdnthefort

Posted on Friday, October 29, 2004 - 5:43 am:

I think the leopard lids turn alot of people off. They kind of make them look a little less classy. I think that is why i never tried them before they went on sale. I am glad i did, they are great! But.....those lids.

Author

Message

Keri

Posted on Sunday, November 21, 2004 - 10:13 am:

I love getting a large variety of votives. My problem is that when I place them in any holder they melt rather quickly. I never get the burn time that I should. I love the smell of them but they do not have the burn time of other votives. Does anyone else have this problem ? I was thinking of just sticking with the small candles from now on as there is no waste with them. Also the mixer melts smell really good but they do not last long enough. Maybe it is just me as I like to keep my warmer going most of the time but I have noticed that after about 7 hours the smell is much less noticable. They are still though of better quality than most. One thing though about the Original mixers. My son thought they smelled a little like a ferret when I had them in the warmer. He never has said that about the candle. I had to admit he was a little right ! Tyler candles are still my favorite though !